Help Options

Detailed Online Entry Instructions: Cross Country, Golf, Track, and Wrestling
Please select link below for appropriate problem.	Fill-in the all applicable boxes and submit. **Please allow up to 24 hours for a response!
Help Request Forms	Purpose of Request
Please Add My School to the list of schools.	Use if your school is not in Ohio, a middle school with a different name than the high school, or a "B" team competing in the same event as the "A" Team. Please allow up to 24 hours for a response!
Please Change the Account for my School and Sport.	Someone else already has an account for your school and sport but you are responsible for entering the data!
Please send my Password.	If you forgot your Password, fill-in your *UserID (E-Mail Address)*. The password will be e-mailed automatically to that address.
Please help with my UserID.	If you forgot UserID, select your school from the list of schools. All account holders and UserIDs for your school will be listed.
Please Contact Me as soon as possible.	If you need help ASAP! Don't know where to start! Or need help combining several sports under one account. Please allow up to 24 hours for a resins!
** If unable to submit the Help Request Form, send an e-mail help@baumspage.com

Problem	Possible Solution
I'm not sure where to start!	Click the Printable Instructions for your sport. Cross Country, Golf, Track, Wrestling
I'm not sure what the problem is.	Click the Contact Me link. Fill-in the appropriate fields and submit a request.
The system seems to run really slow.	The internet is not always as responsive as everyone expects. The web site and database is hosted on Cincinnati Bell's Servers and has plenty of band-width and redundancy. The problems are usually not "host server" related! The online system was developed and tested with Internet Explorer for PCs. There should be minimal delays in processing data as submitted. At peak times with a high-volume of users there may a slight slow-down. For Mac users, the problem may be the browser. Macintosh no longer supports Internet Explorer so you might try one of the other browsers. But, the systems runs fine on some Macs with Internet Explorer. Some users have "suggested" that Safari and Netscape work better for them. Some find a different computer. School networks are complex and varied. Depending on the level of security and setup, some computers may interact with the database very quickly and others may be slow. Sometimes trying a different computer resolves the issues. If you don't find something simple, it may be easier to try on a different computer. Maybe at a friend's house, at school, or anywhere that they have internet access.
When I Apply for an account, I fill-in all the appropriate fields and hit Submit, but keep getting sent back to the Apply Screen.	There may be a firewall installed that may be blocking the submission of form data. Turn the firewall off and try again The problem could be with your Internet Browser Security Settings and the level of protection. Try lowering the settings. For Internet Explorer use Tools \| Security \| Internet \| Custom Level \| Low If you don't find something simple, it may be easier to try on a different computer. Maybe at a friend's house, at school, or anywhere that they have internet access.
I created an account previously, but cannot login now.	The problem is either your UserID or Password is not what you used when creating the account. Make sure you use the exact UserID and Password you used when creating the account. If you are not sure, click the UserID link and submit a request to confirm the UserID. If you know the UserID but not the Password, click the Password link.
My school is not included on the master list of schools.	Click the Add School link. Fill-in the appropriate fields and submit a request.
How can I find my current password or change my password?	To have your password e-mailed to your *UserID (E-mail Account)**, click this link. To change your password, click this link. Fill-in the appropriate fields and submit a request.
When I try to add a sport to my account, I get the message "Association already exists for a user, cannot be added...", what now?	The Sport and School is already associated with someone. If you are the responsible party, please click the Change the Account link. Fill-in the appropriate fields and submit a request. Please allow 24 hours for a response.
Do I have to re-enter everything to submit for the next event?	No, but you do have to login and submit the data!. Follow the instructions below: Login using the E-mail address and Password you established when you created the account. Use Submit Event Rosters and select the event from the event list. For Track the names and marks from the "last submitted" meet will be copied to the entries for the new meet. Edit and make changes as needed. For Wrestling, the only the State/District/ Sectional seeding information will be copied. Edit and make changes as needed. For Cross Country then same roster may be submitted in it's entirety for multiple meets as long as the entry window is open. When you finish editing the athletes and other information: Make sure you click the Save/Submit and Print Entries button. Click the Printable List and Confirmation Form to generate a list for your records.
I did not print a copy of the roster I submitted. What can I do now?	Login again and follow the instructions below. You can edit and review/print until the window closes. Select the event again and your data should be there. Scroll to the bottom and click the View Printable List to generate a list for your records. It will print from your web browser if you have a printer attached.
All the fields and names on the Entry Form are all bunched together.	The problem may be with a Pop-Up Blocker installed through MSN. One coach reported that he tried disabling the blocker and it did not resolve the problem. Uninstalling it completely did solve it!