| Solutions to Miscellaneous Problems/Frequently Asked Questions |
| Problem |
Possible Solution |
| Quick Links |
|
| I'm not sure where to start! |
- Click the Detailed Online Entry Instructions for your sport.
|
| I'm not sure what the problem is. |
- Click the Contact
Us link.
- Fill-in the appropriate fields and submit a request.
- Please allow up to 8 hours for a response!
|
| I had an account last year but cannot login now. |
- The E-Mail Address
and Password must exactly match what you used when creating the account!
- Passwords are case sensitive and encrypted on our server.
- If you know the E-Mail Address but forgot Password, click the Forget your password
link. A new password will be e-mailed to you!
- If you don't know what E-mail Address you used, click the Contact Us link and submit a request to confirm the E-Mail Address.
|
| My school is not included on the
master list of schools. |
- Click the Add School link.
- Fill-in the appropriate fields and submit a request.
|
| How can I find my current password
or change my password? |
- Your password is both case sensitive and encrypted. We cannot retrieve it!
- Click the Forget your password
link to have a new password e-mailed to you!
- To change your password, login to your account. Use My Tools | Change Password to change it!
|
| When I select my school and try to add a sport, my sport is not listed. |
- Someone else has already claimed that team under their account.
- If you are the responsible party, please click the
Contact
Us link.
- Select Change School Association in the
dropdown menu.
- Fill-in the appropriate fields and submit a request.
- Please allow 8 hours for a response.
|
| Do I have to re-enter everything
to submit for the next event? |
- No, but you do have to login. Follow the instructions below:
- Login using the E-mail address and Password
you established when you created the account.
- Use Submit Event Rosters and select
the event from the event list.
- For Track the names and marks from the "last submitted"
meet will be copied to the entries for the new meet.
- Edit and make changes as needed.
- For Wrestling, the only the State/District/ Sectional
seeding information will be copied.
- Edit and make changes as needed.
- For Cross Country the comple roster may be submitted in it's
entirety for multiple meets as long as the entry window is open.
When you finish editing the athletes and other
information:
- Make sure you click the Save/Submit and
Print Entries button.
Click the Printable List and Confirmation Form
to generate a list for your records.
|
| I did not print a copy of the
roster I submitted. What can I do now? |
- Login again and follow the instructions below.
- You can edit and review/print until the window closes.
- If the window is closed, select the event again. Your data should be there.
- Scroll to the bottom and click the View Printable List
to generate a list for your records.
- It will print from your web browser if you have a printer attached.
|
| The system seems to run really
slow. |
- The internet is not always as responsive as everyone
expects.
- The web site and database are hosted on a
dedicated server and has plenty of band-width and redundancy.
- The problems are usually not "host server"
related!
- The online system was developed and tested with Internet
Explorer, Chrome, Firefox, Opera, and Safari.
- There should be minimal delays in processing data as
submitted.
- At peak times with a high-volume of users there may a slight
slow-down.
- For Mac users, the problem may be the browser.
- Macintosh no longer supports Internet Explorer so you might
try one of the other browsers.
- But, the systems runs fine on some Macs with Internet
Explorer.
- Some users have "suggested" that Safari and
Chrome work better for them.
- Some find a different computer.
- School networks are complex and varied. Depending on
the level of security and setup, some computers may interact with the database very
quickly and others may be slow.
- Sometimes trying a different computer resolves the issues.
- If you don't find something simple, it may be easier to try
on a different computer.
- Maybe at a friend's house, at school, or anywhere that they
have internet access.
|
| When I Apply for an account, I
fill-in all the appropriate fields and hit Submit, but keep getting sent back to the Apply
Screen. |
- There may be a firewall installed that may be
blocking the submission of form data.
- Turn the firewall off and try again
- The problem could be with your Internet Browser
Security Settings and the level of protection.
- Try lowering the settings.
- For Internet Explorer use Tools | Security | Internet |
Custom Level | Low
- If you don't find something simple, it may be easier to try
on a different computer.
- Maybe at a friend's house, at school, or anywhere that they
have internet access.
|
** If unable to submit the Contact
Us form, send an e-mail to support@baumspage.com. |
